Authorized User. An employee or agent of a contracted Covered Entity customer of StateServ, or Subcontractor business associate of StateServ, who needs to use the Application to access the DMETrack System to perform job responsibilities and who is expressly authorized by such Covered Entity or Subcontractor to use the DMETrack System on its behalf.
Business Associate Agreement ("BA Agreement"). A Business Associate Agreement is a formal written contract entered into between StateServ and a Covered Entity or between StateServ and a Subcontractor to ensure the parties will appropriately safeguard protected health information.
Covered Entity. A Covered Entity is a health plan, health care provider, or health care clearinghouse that must comply with the HIPAA Privacy Rule.
Protected Health Information (PHI). PHI includes all "individually identifiable health information" that is transmitted or maintained in any form or medium by a Covered Entity. Individually identifiable health information is any information that can be used to identify an individual and that was created, used, or disclosed in (a) the course of providing a health care service such as diagnosis or treatment, or (b) in relation to the payment for the provision of health care services. Information included in or transmitted through, the Application is PHI and must be treated by you as such.
"Subcontractor" means a person or entity to whom a business associate delegates a function, activity, or service, other than in the capacity of a member of the workforce of such business associate.
We use PHI submitted by you through the Application to provide or to facilitate or to arrange for the provision of medical treatment in the form of durable medical equipment services and/or related supplies and/or services to a Covered Entity or for the use of its patients. We may also use PHI submitted by users for our management, administration, data aggregation and legal obligations to the extent such use of PHI is permitted or not otherwise restricted by the BA Agreement and not prohibited by law. We may use or disclose PHI on behalf of, or to provide services to or to arrange or procure services for, Covered Entities for purposes of fulfilling our service obligations to Covered Entities, if such use or disclosure of PHI is permitted or not otherwise prohibited by the BA Agreement and would not violate the Privacy Rule. In addition to any other uses that are not prohibited by the BA Agreement, we may also use PHI to report violations of law to appropriate federal and state authorities.
Subject to the terms of the BA Agreement, we use appropriate safeguards to prevent the use or disclosure of PHI other than as provided for in the BA Agreement.
In the event of a use or disclosure of PHI that is in violation of the requirements of the BA agreement, StateServ, and/or Authorized Users of a Covered Entity or Subcontractor, will mitigate as required by the BA Agreement.
In the event you become aware of any unauthorized use of, or access to, the Application, then you must report such matter as provided in the BA Agreement. Such obligation to report would include, for example, reporting to the Covered Entity or Subcontractor, as applicable, the loss or theft of the device on which the Application is installed, as well as:
As provided in the BA Agreement, we will make available to the Covered Entity, information necessary for Covered Entity to give individuals their rights of access, amendment, and accounting in accordance with HIPAA regulations.
The Application is not intended to attract users who are under the age of 18. StateServ is committed to preventing the unintentional collection of personal information and PHI from children under the age of 13. By providing any Personal Information or PHI of a child under 13, you represent and warrant that you are an authorized provider treating such child.
StateServ Holdings LLC
Attn: Compliance Officer
1201 S Alma School Rd
Mesa, AZ 85210
You may also contact us with any comments, complaints or concerns regarding our Privacy
Policy by phone at:
Telephone (US toll free): 877-633-7250
Last updated: November 1, 2019
Copyright © 2019 StateServ Holdings LLC